On this concise workshop you’ll learn the mechanics of Kanban and how to successfully release the benefits within IT operations teams.
The techniques taught enrich the ITIL Framework and any other Service Management processes you already have in place.
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“We’re IT Operations, Agile doesn’t work for us!” – On this concise course you’ll learn the mechanics of Kanban and how to successfully release the benefits within IT operations teams. The techniques taught enrich the ITIL Framework and any other Service Management processes you already have in place. It is perfect for Service Process Owners and Managers and teams tasked with delivering Service Design, Transition, Operations and CSI activities. It will help those experiencing demand outstripping supply, issues managing all levels of stakeholder and finding a home for “orphaned” work or processes. If you want to reduce team stress and improve work satisfaction in high volume, high pressure environments this course will enable you to provide sensible prioritisation & demand management, devices that compel collaborative cross team working and encourage an understanding and clarity of purpose.
This session is packed full of tricks and tips discovered from years of experience helping teams to deliver better software.
Brickell Key Award winner Ian Carroll is a consultant, coach, and speaker on all topics related to Lean, Kanban and Agile software development. Using his 25 years of hands-on experience he helps teams transform their ways of working using Kanban and other Lean and Agile techniques to lower costs while increasing their ability to respond to changing market demands and outperform competitors. Ian has trained and coached hundreds of software development teams in Agile, Lean, and Kanban techniques.
We strongly believe in having flexibility in our approach to delivering real world training, that gets results. As such, our courses are not formerly accredited, meaning we are free to select the best practices from a broad range of methods to deliver unique learning experiences. All attendees will receive a certificate of attendance.